Shipping policy

À BOUTIQUE – Delivery Policy


À BOUTIQUE offers domestic and international delivery from Malta on a curated selection of foods, wines, chocolates, and other gourmet products.

DELIVERIES WITHIN MALTA ISLAND
À BOUTIQUE Standard Delivery

Free delivery applies to all orders over €70.

For orders below €70, a €12 delivery fee will be added at checkout.

Orders placed before 7:00 pm will be delivered on the next day, provided the following day is a delivery day.
Delivery days are Tuesday to Saturday, between 9:00 and 15:00.

Some items, such as some fresh whole cakes or bakery products that are requiring additional preparation time, may require a longer lead time. These details are indicated in each product description.

During peak periods (Christmas, Easter, etc.), preparation and delivery times may be longer than usual.

At checkout, customers may select their preferred delivery date and time from the available slots, including dates further in advance.

For special delivery requests, please contact our Customer Service team via phone, email, or WhatsApp.

DELIVERIES TO GOZO


Deliveries to Gozo are possible via contacting our Customer Service.

Please note that fresh cakes, pastries, tarts, cheeses requiring refrigeration, and ice cream need chilled delivery temperatures and special handling requirements.

INTERNATIONAL DELIVERIES


Deliveries outside Malta are shipped via DHL Express or FedEx/TNT.
For full details and rates, please contact our Customer Service team.

Please note that some fresh food items cannot be shipped internationally. Our Customer Service team will guide you and assist through the whole process.

PICK-UP


Customers may choose to collect their order from the selected À BOUTIQUE pick-up points. The specific options are available at the check-out.

Orders placed before 7:00 pm will be available for collection the next day.


Orders are kept for up to 3 days during regular shop opening hours.
Due to the short shelf life and delicate nature of many of our products, orders not collected within this timeframe cannot be stored further, reimbursed, or replaced.

For special pick-up arrangements, please contact us directly.

PACKAGING OF PRODUCTS


All orders are prepared and packaged by our team with the utmost care.
We use customised packaging tailored to each order to ensure items are protected from:
  • physical impact during transport
  • temperature fluctuations
  • handling stress

Our priority is to ensure your products arrive in perfect condition.

ADVERSE WEATHER CONDITIONS


While we strive to dispatch and deliver orders on time, certain factors beyond our control, such as adverse weather conditions, may cause delays. We appreciate your understanding in such cases.